
A Google user
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I love the app & being able to view a lot of options at one time & have used it to find some of our favorite places! The biggest problem that I have with the HomeAway app & it's the same with all of them, the "per night" average is nowhere close to the actual per night charge, no matter what property you choose. It wastes time having to go into each property, enter the dates & then get a quote, just to see what the price MAY be. Additionally, availability is sometimes off, which may be a problem that can't be avoided. However, one thing that can, Rental Agreements. Letting a potential client know if a lengthy rental agreement will be necessary & what the terms are, prior to booking, seems a no-brainer to me. It would save the home owner a lot of wasted time, or so it would seem.
56 people found this review helpful

Stephen Humphris
I attempted to make a booking through this app which was never confirmed. After trying to confirm and finding neither the host not the app available I then tried to cancel. This was also not possible and so I messaged the host who told me they would cancel my request and then charged $4300, which I'm now trying to cancel from my credit card.
Thanks for letting us know. We’re sorry you experienced this frustrating issue. We would like to investigate but aren’t able to direct message on the app store. Can you reach out to our direct support channels at help.vrbo.com/contact on our site or through the app, so we can investigate this for you?

Rachel Trussler
This app has such potential but the bugs in it make it a nightmare to use. I booked a trip using the app, but the owner was unable to confirm it, every time she did it kicked it back. Then it said that the payment hadn't processed but the notice it sent me was blank where the payment instructions were meant to be. If I chose the help button it said there was no booking linked to my account and the ability to type had been disabled. Absolutely useless!
5 people found this review helpful
Very sorry to hear that you don't like our app. We would like to hear more. Please contact us via the website help section or in the app. We'll be grateful for your feedback.